I’ve been in the wedding industry for about 5 years now and I really, truly love it. I don’t know why, but there’s just something about weddings that makes me giddy. Weird, huh? I've got big dreams for this little biz of mine and am really excited about what the future holds.
Alas, like with everything, there’s some aspects that don’t make me feel all warm and fuzzy inside and it’s hearing things like…
- “Why does it cost so much?”
- “Online company X does it at this price, why can’t you?
- “I’m not spending THAT much on something that’s just going to get thrown out!”
Oh and my all time favourite “I’m looking for the cheapest and the best”. LOL.
It can be really hard to get some people to understand what goes in to what we do. Especially those little make-it-on-your-own businesses (aka yours truly!). Let’s face it, some people just don’t care, and that is OK. Really. I totally get budget constraints and I totally get that some things about a wedding are less important than others. It’s just about a mutual respect and understanding.
The other day, my socks were well and truly knocked off. I’m proud of the fact that I’ve had lots of positive feedback over the years, but this one just really touched me.
Patrick is going down in my book as one of my favourite clients of all time. Not just because of what you’re about to read (because I had no idea this was coming) but he was such a breeze to work with. He and his partner knew what they wanted and were happy to be fully involved and part of the process and ask questions, try different fonts, move some graphics around, change up the wording … I loved it!!
In his feedback, Patrick has basically done my job for me and explains what it is that he feels sets me apart.
This is how the email started : “O☆M☆G☆ Eva!” - a pretty good sign, right??
Wait, it totally gets better…
“Eva, you are such an amazing and special person with the kindest heart and the most beautiful soul. I am truly touched by your service and thoughtfulness and I am literally getting emotional as I am putting down those words as an appreciation of your work.
I am also blown away by your attention to the presentation of the wrapping and packing of the cards. I can clearly see that all the items in the box have been laid down with much love and care. I cannot express words enough to extend my gratitude to you. Needless to say that you did an amazing job there.
I want you to know that it is an immense pleasure to conduct business with you Eva. I have been constantly impressed with your devotion and commitment, as well as your generous and accommodating nature. You are a real gem!”
I’m not crying, you’re crying!
OK look, I’ll be honest here. I didn’t need to share ALL of that with you, but I do like do give myself a pat on the back sometimes. Plus, that wasn't ALL of the email, I just didn't want you to throw up (ha!).
But seriously, the most important bits to pick up from that are:
“...with much love and care”
“...your devotion and commitment”
“...your generous and accommodating nature”.
And there you have it. Patrick has basically summed up my business goals in a few words. I love what I do and truly care about ensuring my Clients are happy during the process and with the end product. I like to remain flexible, even with the Ready to Go suites, because I love to build relationships with my Clients and make sure they’re H A P P Y.
I’m going to close out by adding that Patrick and his partner had a modest budget. They chose one of my Ready to Go invitation sets but we added a little something something here and there to customise it just for them. I did all the “hard” work for them and it just so happens that they thought it was pretty special.
Thank you Patrick, you truly made my year so far.